Complaints Management
Track and manage farmer complaints and inquiries
Total Complaints
23
Pending
8
Resolved
12
Avg Response Time
4.2h
Payout not received after 48 hours
John Banda • MW-001-2024 • Payout Delay
My policy triggered 3 days ago but I haven't received the payout yet. The system shows it was processed but no funds in my wallet.
Jan 22, 2024
Jan 23, 2024
Sarah Mwale
2
Confusion about flowering stage coverage dates
Mary Tembo • MW-003-2024 • Policy Coverage
I'm not sure if my flowering stage policy covers the current period. The dates seem unclear in my policy document.
Jan 21, 2024
Jan 21, 2024
David Phiri
0
Cannot access farmer dashboard
Peter Kachingwe • MW-007-2024 • Technical Issue
Having trouble logging into my farmer dashboard. Password reset doesn't seem to work.
Jan 20, 2024
Jan 21, 2024
Tech Support
3
Incorrect premium calculation
Grace Mbewe • MW-005-2024 • Billing Issue
The premium charged for my 3.2 hectare farm seems too high compared to the quoted rate.
Jan 19, 2024
Jan 22, 2024
Finance Team
1
Disputed rainfall measurements
Robert Nyirenda • MW-009-2024 • Weather Data
The system shows 6mm rainfall on Jan 18th, but we had heavy rains that day. I believe the weather station data is incorrect.
Jan 18, 2024
Jan 23, 2024
Weather Team
4